As Chief Operating Officer, Jan is responsible for the oversight and strategic execution of business operations for the Altro Group which includes Altro Levy LLP, MCA Cross Border Advisors Inc., and Integrated Cross Border Tax Services Inc.
Jan’s core responsibilities encompass finance, technology, talent acquisition and retention, facilities, marketing, and compliance.
Prior to joining our team, Jan gained extensive experience managing professional services firms. She implements processes that enhance internal efficiency, team engagement and the overall client experience.
Jan earned her BA from the University of Toronto and began her career in corporate training with a focus on adult education and project management.
Jan is Yellow Belt Certified in Legal Lean Sigma© and Legal Project Management. She is a member of TLOMA (The Law Office Management Association) where she has served on the Compensation and Nominating committees. She is also a member of the ALA (Association of Legal Administrators) and ABA (American Bar Association-Practice Management Section).
Jan’s forté is identifying and working with talented people who pursue innovation and efficiency gains without compromising client service. Quick comprehension, relentless attention to detail, energetic good humour and timely responsiveness are her trademark qualities.